General enquiries
Ideas, feedback, press questions and anything else about the site.
Typical reply: within 3 working days
Signal the harbor office
Contact Ronuzun Bass Harbor
Pick the address that fits your question and write from your own mail app. There is no form on this site, so nothing is collected here; your message goes straight to the right desk.
Player support
The rose window, defenders, controls, display problems or scores that look wrong.
Typical reply: within 1–2 working days
Privacy
Browser storage, hosting logs or a request about your personal data.
Typical reply: within 5 working days
Legal
The terms, intellectual property or formal notices.
Typical reply: within 5 working days
Accessibility & feedback
Barriers with keyboard, screen reader, contrast or motion, and ideas to make the game easier to use.
Typical reply: within 3 working days
Operator
Ronuzun Bass Harbor is developed and operated by GAMPROTECT LTD.
GAMPROTECT LTD
Desk hours
Monday to Friday, 08:00–17:00 UTC. We answer players worldwide in English; messages in the other site languages are welcome and may take a little longer.
Messages sent at weekends or on public holidays are answered on the next working day.
What to include
- Your browser and its version
- Your device and operating system
- The site language you were using
- The wave you reached and what happened
- A screenshot, if it helps to show the problem
Never send us
- Passwords or login codes
- Bank card or payment details
- Copies of identity documents
- Anything about other people without their consent
Quick answers
Can I play again with a different boon?
The rose window turns once per browser session. Close all tabs of the site or open a new session and it will turn again.
My best score disappeared. Why?
Best scores live only in your browser storage. Clearing site data or using a private window removes them, and we cannot restore them.
Are there prizes or paid extras?
No. The game is free entertainment with no purchases, prizes or rewards of any value.
Do you keep my email?
Only as long as needed to answer you. Details are in the privacy policy.
Please never send passwords, payment details or identity documents by email. Replies come from the address you wrote to. Read how we handle your messages in the privacy policy